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Privacy Statement

This privacy statement refers to the processing of personal data through the website of Prolira B.V. (“Prolira”). We collect and use information for a variety of purposes about our clients and other individuals with whom we come into contact (including through the website). This privacy statement describes how your information is collected, used and shared when you use our services.

Prolira is the controller of your personal data within the meaning of the General Data Protection Regulation (“GDPR”). We are therefore responsible for the implementation and compliance with the GDPR.

Our contact details are

Prolira B.V.
Padualaan 8
3584 CH Utrecht

You can find us through the following social media channels:


In the remainder of this statement any reference to “we”, “our” or “us” means Prolira. Any reference to “you” means the individual person in relation to whom we hold personal information.

This Privacy Statement may be adjusted from time to time. This statement was last updated on 3 December 2019.

General information

We take the protection of your personal data very seriously. We treat your personal data confidentially and according to the GDPR and this privacy statement. We do this by checking with our legal partner whether our services meet the right requirements, both in terms of data security and compliance with the data protection legislation. 

What personal data we process and why

If you want to use our services, we need some information from you. We collect and process this data for, among other things, the performance of our services and to bring our services to your attention and to keep you informed about them. More specifically, we collect the following data for the following purposes:

When you as a health care professional use the e-learning related to delirium, we ask you to provide us with the following information:

  • First name and surname;
  • The hospital / institution where you work and your position;
  • Your (business) e-mail address; and
  • Your (business) telephone number

When you leave this information, we will use it to be able to offer you our e-learning module and to contact you via e-mail or telephone afterwards.

We also collect and process the data that you leave for us via the Contact info form. We ask you to provide us with the following information in that context:

  • Your name;
  • E-mail address;
  • Hospital / institution;
  • Department;
  • Position; and
  • An open text field with your question / message

We use this information to answer your questions. We have no influence over what information you leave for us in the open text field. We ask you not to provide us with more information than is strictly necessary to answer your question.

You can also leave messages for us via the so-called chat function of our website. Again, we have no influence over what information you leave for us. We ask you not to provide us with more information than is strictly necessary to answer your question.

When you use the Prolira website(s), data about you is automatically processed. We process this data via cookies. The data that we collect from you in this context include:

  • Information about the browser used (type, version, screen resolution, etc.);
  • IP address;
  • Language preferences;
  • From which country is logged in; and
  • Data associated with the use of the website

For more information about our cookie policy we refer to our cookie statement.

When you purchase products from us, we also process your address, so that we can deliver the products, and your payment details for invoicing purposes.

You can also sign up for our newsletter via the website. If you have given your consent for this we will use your e-mail address to keep you updated with our newsletters with information about Prolira, our products and our services. This way you will stay informed about our products and offerings. We will only send that newsletter to you if you have registered for it or if there is a (paid) customer relationship between you and Prolira. If you no longer wish to receive newsletters from us, you can unsubscribe by sending an e-mail to In addition, you can use the unsubscribe option that is included at the bottom of every newsletter.

Legal basis for processing personal data

We base the processing of your personal data on different legal grounds. These are:

Performance of a contract (art. 6 (1) (b) GDPR)

We process a large part of the personal data that we collect from you because the processing of these data is necessary for the execution of your agreement with us. These personal details are necessary, for example, to be able to contact you and for you to be able to use our e-learning module.

Compliance with a legal obligation (art. 6 (1) (c) GDPR)

There are several laws that we will have to comply with. Based on these regulations, we are required to process certain personal data about you. We may also be obliged to provide your data to third parties, inside and outside the EU, for this reason.

Legitimate interest (art. 6 (1) (f) GDPR)

We would like to offer you the best possible service. In order to do so we process your personal data. This is the case, for example, in the communication regarding a purchase and by visiting our website. In doing so, we always take your privacy interest into account.

Your explicit consent (art. 6 (1) (a) GDPR)

For everything else, we will only use your data with your explicit consent.

With whom we share your personal data

We do not provide your data to third parties without your prior consent, unless this is necessary in the context of the implementation of the agreement or we must do so on the basis of the law.

We have (where possible) made written agreements with these organizations about how to handle your personal data and what they can and cannot do with it.

How long we save your personal data

We keep your personal data as long as necessary for the purpose for which we use your data. And for as long as the law obligates us to store your data. The time period that applies depends. Ranging from several months to many years.

How we secure your personal data

We consider your privacy to be of paramount importance. Therefore we process your personal data in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures.

Your rights

Under the GDPR, you have the right to access, rectify, port and erase your data. You also have the right to object to and restrict certain processing of your data.

You can exercise your rights by sending an e-mail to In order to verify your identity, we request a copy of your identity with your national security number and photo made invisible. Following this request for access, you can request us to correct or delete your personal data. If you believe that we do not handle your personal data carefully, you can contact us via the above contact details. You also have the right to submit a complaint to the Dutch Data Protection Authority (“DDPA”).

It is also possible to object to the processing of your personal data by us if your personal data are used for purposes other than necessary for the execution of an agreement or are necessary for the fulfilment of a legal obligation. For example, you can object to the use of your personal data for marketing and sales activities. You can do this by sending an e-mail to You also have the so-called right to data portability. This means that you have the right to obtain the personal data that you have provided to us in a clear form. You can therefore also send an e-mail to


We reserve the right to change this privacy statement. Every modification will be announced on this page. We advise the users of our website to regularly check this page if adjustments have been made. The current privacy statement has been updated in December 2019.

If you have any further questions please contact us via the email address provided above.

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